Web CMS Form Submissions Not Emailing

Issue/Question

My Web CMS form is not emailing me, even though I have the form set up to email responses.

Environment

• Web CMS
  • Forms

Cause

1.  Missing body: When configuring the form to automatically email upon submission, there must be something included in the body of the form for the email section. 
2. Invalid From field: Ensure the From field contains exactly one valid email address.

Resolution

Missing Body

1. Navigate to the form asset in question. 
2. Check out form by clicking lightbulb  icon. 
3. Click Edit. 
4. Select Email Messages on the left. 
5. Configure email messages with the information you would like. 
6. Ensure there is something typed in Body section. 
   Note: If nothing is included in Body section, submissions will not email properly. 
7. Check box  for Include all submitted values to have all contents of form emailed. 
8. Click Save. 
9. Click Publish. 

Invalid From Field

1. Navigate to form asset in question.
2. Check out form by clicking lightbulb icon.
3. Click Edit.
4. Select Email Messages on the left.
5. Ensure there is only one correctly formed email in the From field.
6. Click Save.
7. Click Publish.