Obtaining Second Password Without Enrolled Phone

Summary

Information on what to do if you need a second password when you don't have your enrolled phone with you.

Body

Issue/Question

I need to access the VPN, but I do not have access to the telephone or token associated with my account.

Environment

  • Cisco Secure Client VPN

Cause

The mobile phone associated with the account may have been left at home or its battery has died.

Resolution

Please contact the ITS Service Desk or submit a service request by clicking the Request Service button.

Details

Details

Article ID: 2317
Created
Wed 9/7/16 9:09 AM
Modified
Fri 11/3/23 10:31 AM

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Digital Security Issue or Request
Do you have an issue or request involving digital security on your account, computer, device, or server (ex., compromised system, VPN, MFA, guest accounts, firewall, secure data recovery, and so on)?