Checking for ITS Service or System Outage

Issue/Question

How can I determine if a WKU ITS service or system is down, impaired, or otherwise suffering an outage?

Environment

  • WKU ITS-Supported Software or System

Cause

Service disruptions may occur due to outages, scheduled maintenance, or other issues that affect one or more ITS-supported systems. When multiple users are impacted, ITS posts status updates on the Systems Status page.

Resolution

Use the following steps to determine whether a service interruption has been reported.

Check Current System Status:

  1. Navigate to ITS - Systems Status.
  2. Select All Systems tab.
  3. Locate system or service.
  4. Review the Status column.

Note: Refer to the Status Key for the meaning of each status icon.

  1. If the status is anything other than Normal, select system name to view additional details.

Check Scheduled Downtimes:

  1. If system status is Normal, select Scheduled Downtimes tab.
  2. Verify system is not currently undergoing scheduled maintenance.

If the Issue Is Not Listed:

  1. If the system status is Normal and no scheduled downtime is listed, the issue may not be widespread or may not have been reported to ITS.
  2. During ITS Service Desk hours, contact ITS Service Desk.
  3. Outside of Service Desk hours, submit a request through the Service Catalog.

 

If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.

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