Blank Page Appearing When Accessing Cengage Learning

Issue/Question

When clicking the Cengage Learning MindLinks link in Course Tools, only a blank page loads.

Environment

  • Firefox

Cause

The link loads a page outside of Blackboard, causing Firefox to think the content is unsecure, blocking it as a preventative measure.

Resolution

  1. Locate the shield icon in the address bar, next to the Back button.
  2. Click the shield.
  3. Click Options.
  4. Select Disable protection for now.
  5. Blackboard will reload.
  6. Click Cengage Learning MindLinks.
  7. The content will now load.

Details

Article ID: 1394
Created
Mon 4/27/15 9:41 AM
Modified
Fri 2/19/21 10:07 AM