Issues Logging into Pinnacle

Issue/Question

I am attempting to sign into Pinnacle (Billing Portal) with my NetID credentials, but receive the following error message when attempting to sign-in:

Error 1700-0018: Invalid Credentials

Environment

Cause

Pinnacle (Billing Portal) access is limited to individuals who have a business need or a specific reason to be using it.

Resolution

Users will need to be manually granted access to Pinnacle (Billing Portal) if they have never used it before. To initiate a request, please contact the ITS Service Desk or submit a service request.

Details

Article ID: 1480
Created
Fri 5/15/15 9:27 AM
Modified
Mon 2/10/20 11:27 AM