File Warning (Symantec Endpoint Protection)

Issue/Question

Symantec Endpoint Protection warns that the information on a scanned file is inconclusive.

Environment

  • Windows
    • Symantec Endpoint Protection

Cause

Symantec Endpoint Protection (SEP) passively scans your computer in the background. It also scans programs as they are opened. If SEP is uncertain of the authenticity of a file/program, it will prompt for user interaction before allowing the file/program to open.

Resolution

If you do not recognize the file listed, it is safest to have SEP remove it from the computer. To better determine the validity of a file/program, you can do the following:

  1. In the Download Insight window, click More Details.
  2. Click Activity.
  3. The location of the file will be revealed.
  4. If you recognize the file's location, it is most likely okay to allow the file to open.
  5. If still uncertain, please contact the ITS Service Desk.

Details

Article ID: 162
Created
Thu 5/22/14 8:13 AM
Modified
Wed 7/15/20 11:05 AM