Desktop Recorder Presentation Not Available

Issue/Question

I recorded a presentation with the Mediasite Desktop Recorder (MDR). The recorder shows a status of Uploaded, but the presentation on the server is not viewable nor processing.

Environment

  • Windows
  • macOS

Resolution

If the recording does not appear after 10 to 24 hours, it will need to be uploaded again.

Instructors

The instructions listed below are only for instructors of Blackboard.

Method 1
  1. Ensure you meet the Mediasite viewing requirements.
  2. Log into Blackboard.
  3. Go into your course.
  4. Expand Course Tools under the Control Panel.
  5. Click My Mediasite.
  6. Click Create Presentation.
  7. Choose Record Desktop.
  8. Enter the details and click Launch Desktop Recorder.
  9. When MDR opens, click Upload Existing.
  10. Click Upload for the desired presentation.
Method 2
  1. Ensure you meet the Mediasite viewing requirements.
  2. Log into Blackboard.
  3. Go into your course.
  4. Expand Course Tools under the Control Panel.
  5. Click My Mediasite.
  6. Click Create Presentation.
  7. Choose Upload Media.
  8. Enter the details and click Save and Upload Later.
  9. Click the presentation you just created.
  10. Select Record New Video.
  11. When MDR opens, click Upload Existing.
  12. Click Upload for the desired presentation.

Details

Article ID: 1956
Created
Fri 1/22/16 12:50 PM
Modified
Thu 1/28/21 11:37 AM