Starfish Information

Issue/Question

What is Starfish?

Environment

Cause

Starfish is a 3rd party product that DELO utilizes for coaching and retention of a subset of WKU students that take courses online. It integrates with Blackboard to help track student grades and progress in a course. This allows DELO’s On Demand coaches to be engaged and aware of student performance during the course. The coaches can then offer assistance and coaching to help them get or stay on track for successful completion.

The system sends out some template emails to students when certain flags are automatically or manually triggered. Student uses for logging in will primarily be to schedule an appointment for coaching or virtually raising their hand for assistance from a coach.

Resolution

DELO offers support for any questions or issues with Starfish. They can be contacted at 270-745-4158 or ondemandcoach@wku.edu.

Details

Article ID: 2008
Created
Wed 2/24/16 2:45 PM
Modified
Fri 7/12/19 8:09 AM