Issue/Question
I have discovered I had a keylogger installed on my computer. What should I do now?
Cause
Keylogging, or keystroke logging, is the action of recording which keys are typed on a keyboard. This software is typically a form of malware as the keystrokes will be sent covertly to a cyber attacker. The attacker can then use these keystrokes to find any usernames and passwords you may have typed into the computer.
Resolution
If you suspect you have a keylogger on your machine, take the following steps to properly secure your computer and online accounts.
- Remove the keylogger. This process should be completed by a computer technician and can lead to operating system instability if not done properly.
- Currently enrolled WKU Students
- Bring your computer to TopperTech. See related article Dropping of Computer to be Serviced and TopperTech Information.
- Faculty/Staff
- Bring your WKU-owned computer to the TSS Service Windows for Endpoint Support to look at the machine or submit an online service request. See related article Dropping of Computer to be Serviced.
- Reset account passwords. Any account that was access via the infected computer may be affected. Passwords to these accounts should be changed immediately.