Receiving Purchase Declined Error

Issue/Question

I tried purchasing software using my Department's ProCard, but the purchase was declined.

Environment

  • WKU-owned Computer

Cause

OnTheHub, the company that facilities software purchases, associates a credit card with the first person that buys something from them. As Departmental ProCards are shared, the error often occurs because someone has already used the card.

Resolution

Please contact the ITS Service Desk.

Details

Article ID: 2139
Created
Tue 5/17/16 2:08 PM
Modified
Fri 2/12/21 3:43 PM