Crashing on Startup

Issue/Question

Internet Explorer crashes every time I try to open it.

Environment

• Windows 

Cause

An add-on or setting is causing Internet Explorer to become unresponsive when it is launched.

Resolution

To confirm an add-on is the cause, start Internet Explorer in Safe Mode.

1. Click  (Start).
2. Type: iexplore.exe -extoff
3. Press Enter to open Internet Explorer without add-ons.

 Note: If Internet Explorer still crashes, it may need to be reset. Follow the steps in this article to reset Internet Explorer's settings.

If Internet Explorer works with add-ons disabled, it may need to be updated.

Install the Latest Updates

1. Open Internet Explorer in Safe Mode.
2. Click  (Tools).
3. Select About Internet Explorer.
4. Enable Install new versions automatically.
5. Click Close.
6. Open Internet Explorer normally.

If Internet Explorer is up-to-date or if updating did not solve the issue, attempt to turn it off and on.

Turn Internet Explorer Off and On

1. Click  (Start).
2. Select Control Panel.
3. Select Category for the View by setting.
4. Click Programs.
5. Select Turn Windows features on or off.
6. Uncheck the box for Internet Explorer.
7. Click OK.
8. Restart the computer.
9. When Windows reboots, follow the steps above to return to the Turn Windows features on or off menu.
10. Check the box for Internet Explorer.
11. Click OK.

 Note: If Internet Explorer still crashes, follow the steps in this article to reset it.