Mediasite Desktop Recorder Compatibility Error

Issue/Question

When launching the Mediasite Desktop Recorder, I receive a compatibility error message even when running a supported operating system.

Error: Windows 7 or greater is required to run Mediasite Desktop Recorder.

Environment

• Windows 7+

Cause

Compatibility mode for an unsupported version of Windows is turned on. This may have happened after the program ran the first time.

Resolution

1. Right-click on the Mediasite Desktop Recorder icon on the Desktop.
2. Click Properties.
3. Click the Compatibility tab.
4. Uncheck  the Run this program in compatibility mode for checkbox in the Compatibility Mode section.
5. Uncheck  the Run this program as an administrator checkbox in the Settings section.
6. Click OK.
7. Launch the Mediasite Desktop Recorder.