Hold for Authentication Displaying in Printer Queue (macOS)

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Issue/Question

When I try to print something, the document stays in the queue on my Mac with a message:

Hold for Authentication.

Environment

WKU-owned macOS devices

Cause

Departmental printers are restricted by Active Directory groups and NetID authentication. Printers setup by ITS prior to July 2021 used a method that could break the communication between the computer and the device when a macOS update is installed.

Resolution

Preliminary Steps: Delete the Printer

Click (Apple menu item).
Select System Preferences... .
Click Printers & Scanners.
Select the printer in the left pane.
Click (Delete printer).

Add Printer through Self-Service App

Click (Spotlight).
Search for Self-Service.
Note: If your WKU-Owned Mac does not have the Self-Service app, it is not enrolled in our Device Management system. See this article to add the computer.
Open the Self-Service app.
In the left pane of the window, click Your Printers.
Locate your area's printer(s) and click Install Now.
Note: If your area's printer(s) is not listed, please contact the ITS Service Desk to request it be added.
Within a few moments, the new version of the printer(s) will appear in your Printers and Faxes list.
Return to the document and print it again.

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Details

Article ID: 3126

Created

Mon 10/1/18 3:19 PM

Modified

Mon 1/31/22 11:43 AM

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