Hold for Authentication Displaying in Printer Queue (macOS)

Issue/Question

When I try to print something, the document stays in the queue on my Mac with a message:

Hold for Authentication.

Environment

  • WKU-owned macOS devices

Cause

Departmental printers are restricted by Active Directory groups and NetID authentication. Printers setup by ITS prior to July 2021 used a method that could break the communication between the computer and the device when a macOS update is installed.

Resolution

  1. Click  (Apple menu item).
  2. Select System Preferences... .
  3. Click  Printers & Scanners.
  4. Select the printer in the left pane.
  5. Click (Delete printer).
  1. Click  (Spotlight).
  2. Search for Self-Service.
    Note: If your WKU-Owned Mac does not have the Self-Service app, it is not enrolled in our Device Management system. See this article to add the computer.
  3. Open the Self-Service app.
  4. At the bottom of the window, click  Printers.
  5. Locate your area's printer(s) and click  Execute.
    Note: If your area's printer(s) is not listed, please contact the ITS Service Desk to request it be added. Until it is ready, you can use Method 2 below.
  6. Within a few moments, the new version of the printer(s) will appear in your Printers and Faxes list.
  7. Return to the document and print it again.
This method should only be used as a temporary solution, if the Self-Service app does not list your area's printer(s).
  1. In the top-right corner of the screen, click  (Spotlight).
  2. Enter Keychain.
  3. Select Keychain Access.
  4. Click All Items.
  5. Click Search.
  6. Enter the name of your printer (e.g. PS1-PS1-RICOHMPC###-JRH-300, or PS-MPS-RICOHSP###-JRH-300).
  7. Right-click the entry for the printer.
  8. Select Delete "___".
  9. Click Delete.
  10. Re-add the printer using the old method. See the related articles for assistance.
For time-sensitive printing needs, see the related article for printing to a Student Technology Center printer.