Missing Items After Service

Issue/Question

My machine was serviced by Toppertech, but it's missing files or programs. How do I get these items back?

Resolution

Missing Files

Toppertech retains the physical hard drive for 30 days. Data is backed up and kept for 90 days. If any files or data is missing after a computer has been serviced, contact the ITS Service Desk within the 90-day window to retrieve the data from a previous hard drive.

Missing Programs

If programs are missing from the computer, they will need to be reinstalled on the new hard drive. For software purchased through the Software Center previously, please contact the Service Desk to reinstall the software. For other software, you will need to reinstall using the original install media that was purchased. 

Details

Article ID: 375
Created
Mon 8/11/14 3:05 PM
Modified
Thu 5/5/22 8:48 AM