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Spam Control Blocking Senders

Issue/Question

I am expecting an email from someone who does not have a WKU email address. The message is being blocked by the Spam Control server.

Resolution

The WKU recipient can add the sender's email address into the Spam Control Whitelist:

  1. Log into the SpamControl server. See the related article Accessing Spam Control for assistance.
  2. Click the PREFERENCES tab.
  3. Click the Whitelist/Blocklist subtab.
  4. In the Allowed Email Addresses and Domains (Whitelist) section, enter the sender's email address and click Add.
100% helpful - 2 reviews

Details

Article ID: 597
Created
Wed 9/10/14 11:28 AM
Modified
Fri 2/19/21 2:19 PM