- Knowledge Base
- Computer, Devices, & Printers
- Monitors
Instructions for unlocking the menu on Dell monitors.
- Knowledge Base
- Software & Programs
- Microsoft 365
Instructions for current Faculty, Staff, and Students on installing Microsoft 365 for free on their personally-owned Macintosh device.
- Knowledge Base
- Software & Programs
- Microsoft Office
Instructions for creating mail merge messages on macOS.
- Knowledge Base
- Software & Programs
- Microsoft 365
Instructions for current Faculty, Staff, and Students on installing Microsoft 365 for free on their personally-owned Windows device.
- Knowledge Base
- WKU Systems
- CPDOnline
Instructions for logging into CPDOnline.
- Knowledge Base
- Computer, Devices, & Printers
- Printing
- Lab Printing
Instructions for sending a print job from your personal computer to a WKU Student Technology Center (STC) printer.
- Knowledge Base
- WKU Systems
- TopNet
- Accounts
- Knowledge Base
- Software & Programs
- Microsoft 365
Information about updating mail application credentials after having your email account migrated to Microsoft 365.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Instructions for retrieving Zoom poll results.
- Knowledge Base
- Software & Programs
- Web Browsers
- Chrome
Instructions for disabling Google Chrome asking to save each file before downloading.
- Knowledge Base
- Software & Programs
- Microsoft 365
Information about shared mailboxes' deleted items going to a user's personal deleted items folder.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (macOS)
- PowerPoint 2019 (macOS)
Instructions for exporting a PowerPoint presentation as an MP4.
- Knowledge Base
- Computer, Devices, & Printers
- Printing
- Network Printing
Instructions for finding the hostname of a network printer on both Windows and Mac.
- Knowledge Base
- WKU Systems
- Blackboard
- LockDown Browser
Instructions for downloading and installing the Respondus Lockdown Browser.
- Knowledge Base
- WKU Systems
- TopNet
- Student Services
Instructions on how to obtain an official transcript through TopNet.
- Knowledge Base
- Computer, Devices, & Printers
Instructions for turning off camera privacy mode in Lenovo settings.
- Knowledge Base
- WKU Systems
- Duo
Instructions for WKU employees on how to enroll their account with Duo.
- Knowledge Base
- Software & Programs
- Microsoft 365
Information about run-time errors when using an unsupported version of Adobe Acrobat with newer versions of Microsoft Office on macOS devices.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2016 (Windows)
Information about removing a name from tracked changes in a Word document.
- Knowledge Base
- Campus Phone & Voicemail
- Cisco Jabber
Information about troubleshooting call notifications on Cisco Jabber.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Instructions on finding the capacity for a Zoom meeting.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Information about permissions for Zoom Desktop Client for Macs on 10.14 Mojave and 10.15 Catalina
- Knowledge Base
- Mobile Devices
- iOS
Instructions for adding a TopperMail account to an iPhone or iPad.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- macOS
Instructions on changing the default mail app on a Mac.
- Knowledge Base
- WKU Systems
- Cisco AnyConnect VPN
- Installing Cisco AnyConnect VPN
Instructions for setting up the Cisco VPN in Windows for the first time.