Popular Articles

Installing Microsoft 365 (macOS)
Instructions for current Faculty, Staff, and Students on installing Microsoft 365 for free on their personally-owned Macintosh device.
Locking/Unlocking Dell Monitor Preference Menu
Instructions for unlocking the menu on Dell monitors.
Logging into CPDOnline
Instructions for logging into CPDOnline.
Installing Microsoft 365 (Windows)
Instructions for current Faculty, Staff, and Students on installing Microsoft 365 for free on their personally-owned Windows device.
Printing to a Student Technology Center (STC) Printer from Personal Device
Instructions for sending a print job from your personal computer to a WKU Student Technology Center (STC) printer.
Creating a Mail Merge (macOS)
Instructions for creating mail merge messages on macOS.
Logging into TopNet
Instructions for logging in to TopNet (https://topnet.wku.edu).
Accessing WKU Exchange Accounts After Migration to Microsoft 365
Information about updating mail application credentials after having your email account migrated to Microsoft 365.
Retrieving Zoom Poll Results
Instructions for retrieving Zoom poll results.
Google Chrome Asking to Save Each File Before Downloading
Instructions for disabling Google Chrome asking to save each file before downloading.
Installing Respondus Lockdown Browser
Instructions for downloading and installing the Respondus Lockdown Browser.
Shared Mailbox Deleted Items Stored in Personal Account Deleted Items
Information about shared mailboxes' deleted items going to a user's personal deleted items folder.
Requesting Official Transcripts
Instructions on how to obtain an official transcript through TopNet.
Enrolling with Duo
Instructions for WKU employees on how to enroll their account with Duo.
Exporting PowerPoint as MP4 (macOS)
Instructions for exporting a PowerPoint presentation as an MP4.
Finding the Hostname of a Network Printer
Instructions for finding the hostname of a network printer on both Windows and Mac.
Allow Permissions for Zoom Desktop Client for Mac
Information about permissions for Zoom Desktop Client for Macs on 10.14 Mojave and 10.15 Catalina
Adding TopperMail Account (iOS)
Instructions for adding a TopperMail account to an iPhone or iPad.
Turning Off Camera Privacy Mode in Lenovo Settings
Instructions for turning off camera privacy mode in Lenovo settings.
Receiving Visual Basic Error About Adobe Add-On
Information about run-time errors when using an unsupported version of Adobe Acrobat with newer versions of Microsoft Office on macOS devices.
Finding Zoom Meeting Participant Capacity
Instructions on finding the capacity for a Zoom meeting.
Troubleshooting Not Receiving Call Notifications on Cisco Jabber
Information about troubleshooting call notifications on Cisco Jabber.
Installing and Configuring Cisco AnyConnect VPN (Windows)
Instructions for setting up the Cisco VPN in Windows for the first time.
Adding Exchange Email (iOS)
Instructions for adding a WKU Exchange Account (Faculty/Staff email) to an iOS device.
Making a Course Site Available/Unavailable for Students
Instructions for Blackboard instructors on how to enable their course sites.