Unlocking Voicemail PIN (Cisco Phones)

Summary

Instructions for unlocking your voicemail PIN if it has been locked from too many failed attempts.

Body

Issue/Question

My voicemail PIN has been locked.

Environment

  • Cisco Phones

Cause

Your voicemail PIN will automatically be locked after 3 failed login attempts within 30 minutes. Try resetting your voicemail pin, then access again with new PIN in 30 minutes.

Resolution

  1. Navigate to cvp.wku.edu.
  2. Sign in using your NetID and password.
  3. Click General Settings tab.
  4. Within the Phone Services PIN section, enter a New Phone PIN of at least 6 numbers.
  5. Within the Phone Services PIN section, confirm new phone PIN.
  6. Click Save.

If you are unable to login after 30 minutes with new PIN, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.

Details

Details

Article ID: 1044
Created
Tue 12/16/14 3:47 PM
Modified
Fri 11/21/25 11:38 AM

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Changing Voicemail Message (Cisco Phones)
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