Events Created on Device Not Appearing in Outlook

Instructions on what to do when an event you add from your iPhone/iPad do not appear on your WKU Exchange calendar.

Issue/Question

I created a meeting/appointment on my iPhone/iPad, but it does not show up on my calendar in Outlook?

Cause

This typically occurs when another account calendar is set as the default calendar when adding an event.

Resolution

1. Tap Settings.
2. Select Mail, Contacts, Calendars.
3. Locate the Calendars section.
4. Tap Default Calendar.
5. Select the WKU account to be the default calendar.
6. New event created on the iOS device will now appear in Outlook. Events previously created will remain on the original account's calendar.