Creating an Away Greeting

Instructions for creating an away greeting users will hear when directed to voicemail

Issue/Question

How do I record an away greeting on my campus phone?

Resolution

An away greeting can be setup at anytime if a user may be out of the office by the use of an alternate greeting. This is commonly used during medical or holiday leave.

1. Call 5-5555 or 270-745-5555 if off campus to access your mailbox.
2. Press * immediately after hearing the operator.
3. Enter your 5-digit extension followed by #.
4. Enter your PIN followed by #.
5. Press 4 for setup options.
6. Press 1 to change your greeting.
7. You will then hear your active greeting.
8. Press 3 to edit other greetings.
9. Press 3 to change alternate greeting.
10. Listen to prompts to setup the alternate greeting. During this process you will record your alternate greeting, enable it, and set an end date and time.

Note: You can confirm your alternate greeting is active by repeating steps 1 - 7.