Locked Out Of Unimarket

Instructions on what to do when you get this error message when logging into TopShop: "Single Sign-On Error. Single-On request to Unimarket failed. Account Locked."

Issue/Question

When I attempt signing into wku.unimarket.com I am redirected to a page that states:

Single Sign-On Error. Single-On request to Unimarket failed. Account Locked.

Environment

• WKU Topshop

Cause

This error message indicates the users NetID account authenticated through Active Directory but when it hit TopShop's server it failed to authenticate.

Resolution

Please contact Purchasing to get this issue resolved.