Having Issues with Third-Party Publisher Integrations in Blackboard

Issue/Question

I am having trouble with a third-party integration in Blackboard. Who do I contact?

Resolution

WKU ITS offers minimal support for third-party integrations in Blackboard. You must contact the third-party publisher for support. Each integration has their own support contact. Some popular 3rd party services include, but are not limited to:

• Macmillan Achieve: https://www.macmillanlearning.com/college/us/contact-us
• McGraw-Hill Connect: https://td.wku.edu/TDClient/KB/ArticleDet?ID=706
• Pearson MyLab & Mastering: https://td.wku.edu/TDClient/KB/ArticleDet?ID=1043
• WileyPLUS: https://wpsupport.wiley.com/s/
• Bookshelf by VitalSource: https://support.vitalsource.com/hc/en-us
• Cengage Mindlinks: http://support.cengage.com/magellanweb/TechSupport/login.aspx?iba=M15010065
• Elsevier (Both Evolve & Sherpath): http://www.coursewareobjects.com/objects/evolve/E2/book_pages/technical_support/select.php
• REEF Polling: http://support.reef-education.com/
• Norton InQuizitive: https://support.wwnorton.com/request
• Pearson Direct Integration:
  • Instructors: directintegrations@pearson.com
  • Students: https://support.pearson.com/getsupport/s/
• Pearson REVEL Integration: https://support.pearson.com/getsupport/s/
• Perusall: https://support.perusall.com/hc/en-us/requests/new
• ExamSoft: https://examsoft.com/contact/#phone-support 

If the relevant publisher has been contacted, and you still need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button. Please be prepared to provide your case number from the relevant third-party support site.