Body
Issue/Question
How do I forward calls from my Cisco office phone to another number?
Environment
Resolution
If you have configured Jabber for your cell phone calls will automatically start ringing to your Jabber app. If you configure all calls to also forward to your cell phone number, calling functionality will not work.
You cannot forward your campus phone to a long distance number for off-campus forwarding.
Method 1
- Press the Forward All softkey.
Note: This option is usually at the bottom of the screen, the third button from the left. You only see this option if you are not actively talking on the phone.
Note: Calls that are missed while the extension is being forwarded to a cell phone can be found on the cell phone's voicemail box instead of the WKU voicemail box.
- Dial the phone number, select from Call history, or press the Messages button to forward to voicemail.
- The phone will confirm all calls are now being forwarded.
Method 2
- Navigate to https://cvp.wku.edu.
- Login using your NetID and password.
- Click Call Forwarding.
- Find extension you wish to forward calls from.
- Check box Forward all calls to:.
- Select Voicemail if you want all calls to go straight to voicemail and a message will be sent into your email.
- Type in the phone number you want calls to be forwarded to.
- Click Save.
- Press the Forward off soft key on your Cisco office phone.