Removing Activation Lock from WKU-Owned iPads

Summary

Information about unlocking a WKU-owned iPad after it has been locked by another employee.

I have a WKU-owned iPad displaying this message:

This iPad is linked to an Apple ID. Enter the Apple ID and password that were used to setup this iPad.

The previous user is not available to unlock/unlink the device.

If ownership can be proven, WKU ITS can contact Apple to have the iPad unlinked from the account and reset.

If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.

Article ID: 2499

Created

Mon 12/12/16 2:53 PM

Modified

Tue 5/12/26 11:39 AM

Computer or Device Issue or Request

Do you need ITS assistance regarding a WKU-owned, lab, or personally-owned computer or device?