Messages Printing on the Wrong Paper Source

Issue/Question

When I print a message, the incorrect paper tray is used, even though Windows and the paper have the proper settings.

Environment

• Microsoft Office 2016
  • Outlook 2016

Cause

Outlook 2016 has a separate paper source preference that overrides both the printer and Windows' settings.

Resolution

1. Select the message you want to print.
2. Click File.
3. Click Print.
4. Click Print Options.
5. Click Page Setup... .
6. Select Paper.
7. In the Paper Source drop-down menu, select the desired tray.
8. Click OK.
9. Click Print.