Rebooting an Unresponsive Machine

Summary

Instructions on what to do when you need to restart an unresponsive machine.

What do I do if my computer is not responding or has frozen up?

If possible, save all open work.
Restart the machine.
Note: It may be necessary to hold down the power button on the machine for about 10 seconds to turn it off.
Power on the machine again to see if the issue is resolved.

Article ID: 298

Created

Tue 8/5/14 12:26 PM

Modified

Wed 7/29/20 2:14 PM