Office 2016 Applications Displaying Incorrectly

Information and instructions for correcting display problems from Office 2016 on Windows 10 computers.

Issue/Question

Office is displaying random boxes and lines or jumbled text on my screen.

Environment

• Windows 10
• Office 2016

Cause

A potential drive update or driver conflict with the computer's display can cause the Microsoft Office applications to display erratically or cause screen artifacts to appear distorting the display. 

Resolution

1. Open the application that was displaying improperly. 
2. Click File. 
3. Select Options. 
4. Select the Advanced tab. 
5. Under the Display section, check the box labeled Disable hardware graphics acceleration. 
6. Click OK. 

If you continue to experience problems, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.