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Issue/Question
What phone service can be provided to WKU employees working remotely?
Resolution
There are two solutions to provide phone service to WKU employees that are working remotely: a Cisco desk phone or Cisco Mobility.
Cisco Desk Phone
We will provide you with a Cisco desk phone and a Cisco Aironet (wireless router). The Cisco Aironet will provide a network port for your phone and a spare port that will emulate a direct connection on campus. Additionally, the Cisco Aironet can provide WKU-Secure Wi-Fi access if desired.
Cisco Mobility
Cisco Mobility will forward calls directly to another number of your choice. Typically this is a cell phone. This feature will only forward incoming calls. Outgoing calls cannot be masked as your WKU phone number.
Future Plans
The WKU ITS Communications team is working to implement a softphone feature. A softphone is a phone that runs on your computer or mobile device, rather than requiring a dedicated desk phone. We plan to offer this service by the end of 2020.