Student Receives Error When Using LockDown Browser to Take a Test

Issue/Question

When a student attempts a Blackboard test or quiz using LockDown Browser, they receive this error:

There is a problem with the settings for this exam. Please notify your instructor that they need to access the LockDown Browser Dashboard to fix this problem.

Environment

• Blackboard
  • LockDown Browser

Cause

There is an error on the instructor side that must be fixed.

Resolution

The instructor of the course will need to follow these instructions to clear the error:

1. Go to the Blackboard Course Site.
2. In the Control Panel, click Course Tools.
3. Click Respondus LockDown Browser.
4. Locate the test with the error and click the Fix It button.

That should resolve the issue and allow students to take the test.