Sending Mail with Mail Merge from Multiple Accounts

Instructions for selecting which account from which to send Mail Merge messages if there is more than one account in Outlook.

Issue/Question

I have multiple accounts in Outlook. How do I use the Mail Merge feature with a specific account?

Environment

• Outlook Classic

Cause

Mail Merge will only utilize the default account.

Resolution

Note: Mail Merge does not currently work with New Outlook

1. If it is open, close Outlook.
2. Click the Windows  button.
3. Select or search forControl Panel.
4. At the top right, ensure View by: is set to Large icons or Small Icons.
5. Select Mail (Microsoft Outlook).
6. Select Email Accounts.... 
7. Select the account that you wish to use with Mail Merge. 
8. Click the option to set this account as default along the ribbon bar. 
9. Close the window and reopen Outlook to use Mail Merge. 

If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.