Body
Issue/Question
What computer models are supported for use at WKU?
Resolution
For the devices listed below, ITS will ensure the working order of the computer, using reasonable staff time and support resources, and will facilitate any hardware repairs if the computer is under warranty. This includes:
- Pre-configuration of all new hardware and software to WKU’s standards.
- On-site setup of all new computers meeting WKU’s requirements. This includes ensuring the new computer is fully functional, and the user can access all resources needed to perform job responsibilities.
- Evaluate service requests to determine best solution. This may include consultation with other Information Technology support staff to fully diagnose the issue and determine if the cause is within the computer or caused by external factors.
- Hardware Warranty: If the computer is covered under the manufacturer’s hardware warranty, ITS will process all warranty claims with Apple, Dell or Microsoft. If the computer is no longer under a hardware warranty, ITS will provide the client with a quote for replacement parts. If the client does not wish to purchase the parts, then the computer will fall under the “End of Support” category.
Endpoint Support reviews these standards every six months and makes updates when necessary.
Supported Windows OS Laptops - Dell
| Latitude |
Pro Laptop (P) |
Pro Max Laptop (M) |
Pro Rugged Laptop (R) |
| 3340 |
PA14250 |
MA16250 |
RB14250 |
| 3410 |
PB13250 |
MB16250 |
|
| 3490 |
PB14250 |
MC14250 |
|
| 3540 |
PB16250 |
MC16250 |
|
| 5400 |
PC14250 |
|
|
| 5410 |
PC16255 |
|
|
| 5420 |
|
|
|
| 5424 |
|
|
|
| 5430 |
|
|
|
| 5430 Rugged |
|
|
|
| 5431 |
|
|
|
| 5440 |
|
|
|
| 5450 |
|
|
|
| 5490 |
|
|
|
| 5520 |
|
|
|
| 5530 |
|
|
|
| 5540 |
|
|
|
| 5550 |
|
|
|
| 7202 |
|
|
|
| 7210 2-in-1 |
|
|
|
| 7220 |
|
|
|
| 7320 |
|
|
|
| 7350 Detachable |
|
|
|
| 7390 |
|
|
|
| 7400 |
|
|
|
| 7410 |
|
|
|
| 7420 |
|
|
|
| 7430 |
|
|
|
| 7440 |
|
|
|
| 7450 |
|
|
|
| 7490 |
|
|
|
| 7520 |
|
|
|
| 7530 |
|
|
|
| 7640 |
|
|
|
| 7650 |
|
|
|
| 9410 |
|
|
|
| 9420 |
|
|
|
| 9430 |
|
|
|
Supported Windows OS Desktops - Dell
| Optiplex |
Precision |
Pro Desktop (Q) |
Pro Max Desktop (F) |
| 3060 |
3260 Compact |
QB24250 |
FCM2250 |
| 3070 |
3280 |
QBM1250 |
FCS1250 |
| 3080 |
3450 |
QBS1250 |
FCT2250 |
| 5000 |
3460 |
QBT1250 |
|
| 5080 |
3470 |
QC24250 |
|
| 5090 |
3480 |
QC24251 |
|
| 5490 AIO |
3490 |
QCM1250 |
|
| 7000 |
3551 |
QCS1250 |
|
| 7010 |
3570 |
QCT1250 |
|
| 7010 Micro |
3571 |
|
|
| 7010 SFF |
3580 |
|
|
| 7020 Micro |
3581 |
|
|
| 7020 SFF |
3590 |
|
|
| 7020 Tower |
3630 Tower |
|
|
| 7040 |
3660 Tower |
|
|
| 7050 |
3680 Tower |
|
|
| 7060 |
5480 |
|
|
| 7070 |
5530 |
|
|
| 7070 Ultra |
5690 |
|
|
| 7071 |
5570 |
|
|
| 7080 |
5720 AIO |
|
|
| 7090 |
5820 Tower |
|
|
| 7090 Ultra |
5860 |
|
|
| 7400 AIO |
7670 |
|
|
| 7410 AIO |
7780 |
|
|
| 7420 AIO |
7820 Tower |
|
|
| 7440 AIO |
7920 Tower |
|
|
| 7450 AIO |
7960 Tower |
|
|
| 7460 AIO |
T1700 |
|
|
| 7470 AIO |
T3420 |
|
|
| 7480 AIO |
T3430 |
|
|
| 7490 AIO |
T3620 |
|
|
| 7760 AIO |
T7810 |
|
|
| 7770 AIO |
|
|
|
| 7780 AIO |
|
|
|
| XE3 |
|
|
|
Supported Apple macOS Laptops
| MacBook Pro |
MacBook Air |
| MacBook Pro (13-inch, 2018, Four Thunderbolt 3 ports) |
MacBook Air (Retina, 13-inch, 2018) |
| MacBook Pro (15-inch, 2018) |
MacBook Air (Retina, 13-inch, 2019) |
| MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports) |
MacBook Air (Retina, 13-inch, 2020) |
| MacBook Pro (15-inch, 2019) |
MacBook Air (M1, 2020) |
| MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) |
MacBook Air (M2, 2022) |
| MacBook Pro (16-inch, 2019) |
MacBook Air (15-inch, M2, 2023) |
| MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) |
MacBook Air (13-inch, M3, 2024) |
| MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports) |
MacBook Air (15-inch, M3, 2024) |
| MacBook Pro (13-inch, M1, 2020) |
MacBook Air (13-inch, M4, 2025) |
| MacBook Pro (14-inch, 2021) |
MacBook Air (15-inch, M4, 2025) |
| MacBook Pro (16-inch, 2021) |
|
| MacBook Pro (13-inch, M2, 2022) |
|
| MacBook Pro (14-inch, 2023) |
|
| MacBook Pro (16-inch, 2023) |
|
| MacBook Pro (14-inch, 2024) |
|
| MacBook Pro (16-inch, 2024) |
|
Supported Apple macOS Desktops
| iMac |
iMacPro |
Mac mini |
Mac Studio |
Mac Pro |
| iMac (Retina 4K, 21.5-inch, 2019) |
iMac Pro (2017) |
Mac mini (2018) |
Mac Studio (2022) |
Mac Pro (2019) |
| iMac (Retina 5K, 27-inch, 2019) |
|
Mac mini (M1, 2020) |
Mac Studio (2023) |
Mac Pro (2023) |
| iMac (Retina 5K, 27-inch, 2020) |
|
Mac mini (2023) |
Mac Studio (2025) |
| iMac (24-inch, M1, 2021) |
|
Mac mini (2024) |
|
| iMac (24-inch, 2023, Two ports) |
|
|
|
|
| iMac (24-inch, 2023, Four ports) |
|
|
|
|
| iMac (24-inch, 2024, Two ports) |
|
|
|
|
| iMac (24-inch, 2024, Four ports) |
|
|
|
|
For devices not listed, ITS will make a best effort to facilitate the recovery/transfer of data to a supported device, but will not attempt to resolve technical issues. ITS will work with the client to determine a suitable replacement if need be.