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Issue/Question
Why is my device prompting for a product key or digital license to activate Windows?
Environment
Resolution
Depending on how you received your copy of Windows, you will need either a 25-character product key or a digital license for activation.
WKU does not provide product keys or digital licenses for Windows operating systems for personal devices.
You may visit: Find Your Windows Product Key for more information.
If you are experiencing this issue with a WKU-owned device, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.