Body
Issue/Question
I have a new Android phone and need to set up Microsoft Authenticator. How do I use my saved passkey to access my account?
Environment
Resolution
If you previously registered a passkey for your WKU Account and saved it in Google Password Manager, you can use that passkey to sign in and register Microsoft Authenticator on your new phone.
Follow instructions below for Google Password Manager, and then follow Set up Microsoft Authenticator steps at end of this article.
Configuring Settings
- Ensure that Microsoft Authenticator app is installed on your new Android.
- Navigate to phone Settings.
- Tap Passwords & passkeys.
- Toggle Microsoft Authenticator to On under Additional services.
Signing in with Passkey
- Navigate to My Sign-Ins in Google Chrome.
- Enter WKU Account address.
- Choose your Passkey saved in Google Password Manager.
- Type your PIN in Google Password Manager prompt.
- Complete verification, if prompted.
- Once signed in, follow Set Up Microsoft Authenticator section below to register app on your new Android device.
Set up Microsoft Authenticator
- Ensure you have already signed in to My Sign-Ins following steps above.
- Tap .
- Tap My Account.
- Tap Security info.
- Tap Add sign-in method.
- Select Microsoft Authenticator (third option).
- Tap Next until you see an option to Pair your account to the app by clicking this link.
- Tap Pair your account to the app by clicking this link.
- Complete verification, if prompted.
- You will receive a pop-up indicating Account Added Successfully.
- Tap Next and complete Microsoft Authenticator app verification.
- Tap Done.
- Microsoft Authenticator should now be configured to work with your new device.