Respondus LockDown Browser – Passkey Authentication Issue (Windows)

Students using Respondus LockDown Browser on Windows may experience authentication issues when Microsoft passkeys are enabled. This article provides a temporary workaround for Windows 11 users.

Issue/Question

Students using Respondus LockDown Browser on Windows may experience sign-in issues if they have a Microsoft passkey configured on their WKU account. This issue appears to be related to how LockDown Browser interacts with passkey authentication.

A temporary workaround is available for Windows 11 users.

Environment

• Windows 11

Cause

This is a known compatibility issue that may affect Windows users while using Respondus LockDown Browser. This article will be updated as additional information or a permanent resolution becomes available.

Resolution

To temporarily disable passkey access before using LockDown Browser:

1. Close Respondus LockDown Browser.
2. If using a WKU-owned computer, open Make Me Admin and temporarily enable administrator privileges before proceeding. 
3. Open Windows Settings.
4. Select Privacy & security.
5. Select Passkeys.
6. Locate Passkey access and toggle off.
7. Open Respondus LockDown Browser.
8. Sign in using another available authentication method, such as Microsoft Authenticator.
9. After completing your exam, return to Settings > Privacy & security > Passkey and toggle access back on. 

If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.