- Knowledge Base
- WKU Systems
- Blackboard
- Organizations
Instructions for adding people as members to a Blackboard organization.
- Knowledge Base
- WKU Systems
- Blackboard
Instructions for viewing available grades in Blackboard.
- Knowledge Base
- WKU Systems
- Blackboard
- Collaborate
Instructions on what to do if you have audio or video sharing issues in Google Chrome.
- Knowledge Base
- WKU Systems
- Blackboard
Information on when you will be able to login Blackboard.
- Knowledge Base
- WKU Systems
- Blackboard
- Faculty Tools
Information for instructors on gaining access to Faculty Tools in Blackboard.
- Knowledge Base
- WKU Systems
- Blackboard
Information on how to enroll in Blackboard New Instructor Training.
- Knowledge Base
- WKU Systems
- Blackboard
- Announcements
Instructions on viewing Blackboard announcements.
- Knowledge Base
- Mobile Devices
- iOS
Instructions on how to find the MAC address of an iOS device.
- Knowledge Base
- WKU Systems
- Cisco AnyConnect VPN
- Installing Cisco AnyConnect VPN
Instructions for setting up the Cisco VPN in macOS.
- Knowledge Base
- WKU Systems
- Blackboard
- Building Content
Instructions for instructors on how to link to their Mediasite presentations within Blackboard.
- Knowledge Base
- ITS Services & Resources
- Desktop Support
Instructions for faculty/staff on how to get help from Desktop Support when trying to determine what computers to purchase.
- Knowledge Base
- Email & Calendars
Information regarding the Calendly service at WKU.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions for making your own Mediasite recordings downloadable as either standalone mp4 videos or full-featured Publish to Go presentations.
- Knowledge Base
- WKU Systems
- Omni CMS
- Final Checks
Instructions for requesting words to be added to the Omni CMS spell check dictionary.
- Knowledge Base
- Computer, Devices, & Printers
- Printing
- Network Printing
Instructions for removing printers from MacOS that were setup by AD object and adding them through Mosyle instead.
- Knowledge Base
- Computer, Devices, & Printers
- Printing
- Network Printing
Instructions for adding a Ricoh MPS printer to Mac computers.
- Knowledge Base
- Software & Programs
- Microsoft Office
Instructions for using a hanging indent in Word.
- Knowledge Base
- Software & Programs
- Microsoft 365
Instructions for creating a hyperlink in a Word document that leads to a specific location on the same document.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 11
Instructions for changing default file types and apps on Windows 11.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 11
Instructions for forgetting a network on Windows 11.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 10
Instructions on forgetting a known network in Windows 10.
- Knowledge Base
- WKU Systems
Information regarding adding new user accounts to an Authorize.Net payment account.
- Knowledge Base
- WKU Systems
Information about Authoirze.Net and having accounts created or requesting assistance for Authorize.Net problems.
- Knowledge Base
- WKU Systems
- Qualtrics
Information on what to do if you need assistance with Qualtrics.
- Knowledge Base
- WKU Systems
- Qualtrics
Instructions on attaching files to Qualtrics survey.