- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (Windows)
- Outlook 2019 (Windows)
Instructions for resetting the default folder view on Outlook 2019.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (Windows)
- Outlook 2019 (Windows)
Instructions for applying the same view settings to all mail folders in Outlook 2019.
- Knowledge Base
- Computer, Devices, & Printers
- Printing
- Network Printing
Instructions for removing NetID credentials stored by macOS for departmental printer usage after the account password has been modified.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
Instructions for reporting a problem with WKU email accounts.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (macOS)
- PowerPoint 2019 (macOS)
Instructions for exporting a PowerPoint presentation as an MP4.
- Knowledge Base
- ITS Services & Resources
- Classrooms & Labs
- Remote Labs
Information about accessing WKU computer lab machines remotely.
- Knowledge Base
- WKU Systems
- Omni CMS
- Snippets / Components
Instructions for inserting card snippets.
- Knowledge Base
- Discounts & Purchasing
- Software Center
Information about logging into Microsoft Imagine for CIT, BS, and SM students.
- Knowledge Base
- Network & Wi-Fi
Information on requesting an ethernet cable for use in a WKU office.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (Windows)
Information about installing Microsoft Project and Visio on a WKU-Owned computer.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (Windows)
- Outlook 2019 (Windows)
Information about sending emails from shared mailbox accounts migrated to Office 365.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (Windows)
- Outlook 2019 (Windows)
How to manually sync an unpopulated mailbox in Outlook.
- Knowledge Base
- Software & Programs
- Office 365
Instructions for accessing shared mailbox accounts after migration to Office 365.
- Knowledge Base
- Mobile Devices
- iOS
Instructions for toggling the unread messages features in the built-in iOS mail app.
- Knowledge Base
- WKU Systems
- Omni CMS
- Final Checks
Instructions to fix the accessibility final check potential problem: Data table may require a caption.
- Knowledge Base
- WKU Systems
- Omni CMS
- Final Checks
Instructions to fix the accessibility final check known problem: Data table with more than one row/column of headers does not use id and headers attributes to identify cells.
- Knowledge Base
- WKU Systems
- Omni CMS
- Final Checks
Instructions to fix the accessibility final check known problem: b (bold) element used.
- Knowledge Base
- WKU Systems
- Omni CMS
- Final Checks
Instructions to fix the accessibility final check likely problem: ASCII art possibly missing a skipover link
- Knowledge Base
- WKU Systems
- Omni CMS
- Directories/Pages
Instructions for creating spaces in hyperlinks within Omni CMS.
- Knowledge Base
- WKU Systems
- Omni CMS
- Directories/Pages
Instructions on how to set an Omni CMS page to expire.
- Knowledge Base
- WKU Systems
- Omni CMS
- Directories/Pages
Instructions on how to rename a page in Omni CMS.
- Knowledge Base
- WKU Systems
- Omni CMS
- Directories/Pages
Instructions for redirecting a page you manage in Omni CMS to another page or website.
- Knowledge Base
- WKU Systems
- Omni CMS
- Directories/Pages
Instructions for editing the links for a site's Top Navigation menu in Omni CMS.
- Knowledge Base
- WKU Systems
- Omni CMS
- Directories/Pages
Instructions for updating a page in Omni CMS.
- Knowledge Base
- WKU Systems
- Omni CMS
- Directories/Pages
Instructions on creating nested (dropdown) navigation links in Omni CMS.