- Knowledge Base
- Email & Calendars
- Exchange
Information about emails bouncing back when using auto-completed address entries.
- Knowledge Base
- Computer, Devices, & Printers
- Printing
- Network Printing
Information about scanning from WKU printers to TopperMail accounts.
- Knowledge Base
- WKU Systems
- Blackboard
- SafeAssign
Information about submission errors from SafeAssign.
- Knowledge Base
- WKU Systems
- Active Directory
Information about the "No log-on servers available" error you can get when trying to log in to a WKU-owned computer.
- Knowledge Base
- Computer, Devices, & Printers
- Printing
- Lab Printing
Information on how much your print allocation is per semester.
- Knowledge Base
- WKU Systems
- Blackboard
Instructions for viewing available grades in Blackboard.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (Windows)
- Outlook 2019 (Windows)
Information on how to share a personal calendar with a coworker in Outlook 2019 for Windows.
- Knowledge Base
- Network & Wi-Fi
- Game Consoles & Media Streaming Devices
Instructions on connecting a Xbox One to the WKU network.
- Knowledge Base
- WKU Systems
- Blackboard
Information about the First Day Inclusive Access texts on Blackboard.
- Knowledge Base
- Campus Services
Information regarding textbooks acquired through the WKU Store's Day One Access / Complete Solutions First Day program.
- Knowledge Base
- WKU Systems
- OU Campus
Information about previewing OU Campus pages without having OU Campus access
- Knowledge Base
- WKU Systems
- Blackboard
- Collaborate
Instructions for fixing broken Blackboard Collaborate Recording links.
- Knowledge Base
- Email & Calendars
Instructions for resetting MFA on TopperMail or G Suite accounts.
- Knowledge Base
- WKU Systems
- TopNet
- Student Services
Information on what to do if you have a WKU ITS hold on TopNet.
- Knowledge Base
- Email & Calendars
Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.
- Knowledge Base
- Email & Calendars
- Exchange
- Email
Instructions for getting assistance with email that has been lost or deleted.
- Knowledge Base
- Discounts & Purchasing
Information on how to get TopShop training.
- Knowledge Base
- Discounts & Purchasing
Instructions for ordering Dell equipment for WKU purposes.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Information about Zoom stating that there is No Permission to join a meeting.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Instructions for enabling closed-captioning capabilities on the user-level for Zoom cloud recording
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Instructions for accessing Zoom Cloud Recordings.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Instructions for recording a Zoom meeting to Zoom Cloud with Closed-Captioning.
- Knowledge Base
- Email & Calendars
- Exchange
- OWA
Instructions on how to enable the light version on Outlook Web Access (OWA).
- Knowledge Base
- Email & Calendars
- Exchange
- OWA
Instructions for enabling Compact View in OWA.
- Knowledge Base
- Computer, Devices, & Printers
- Printing
Instructions for looking up remaining Free Print Allocation for students or faculty/staff.