- Knowledge Base
- WKU Systems
- Cisco AnyConnect VPN
Information on how to gain access to the Cisco AnyConnect VPN software.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
Information about how Windows updates are applied to WKU-owned and managed devices.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 10
Information about self-granting admin privileges on Windows machines.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- macOS
Instructions for installing applications using the Business app on a WKU-Owned Mac.
- Knowledge Base
- WKU Systems
- Blackboard
Information for instructors to ensure Blackboard course items can be accessed by students.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- macOS
Instructions for Mac users needing to update the computer account password to stay in sync with their NetID account password.
- Knowledge Base
- WKU Systems
- Blackboard
- Course Management
Instructions for copying items with Course Copy.
- Knowledge Base
- WKU Systems
- Blackboard
- Course Management
Information regarding what to do if assignments are missing after using Course Copy.
- Knowledge Base
- ITS Services & Resources
- Desktop Support
Instructions for installing the Self Service app manually on WKU-owned macOS devices.
- Knowledge Base
- Software & Programs
- Microsoft 365
Instructions for creating (inserting) new rows or columns in an Excel spreadsheet.
- Knowledge Base
- Computer, Devices, & Printers
Information about what to do when your computer is missing files and settings after being worked on by Toppertech.
- Knowledge Base
- ITS Services & Resources
- Unsupported Systems
Information on WKU IT support of outside software.
- Knowledge Base
- Campus Services
Instructions on how to login to TOPDollar ( wku.academicworks.com ).
- Knowledge Base
- Email & Calendars
Instructions for resetting MFA on TopperMail or Google Workspace accounts.
- Knowledge Base
- WKU Systems
- Google Workspace for Education
Instructions for enabling Google Workspace 2-step verification.
- Knowledge Base
- WKU Systems
- Google Workspace for Education
Instructions on how to disable Quick Access on Google Drive.
- Knowledge Base
- WKU Systems
- Google Workspace for Education
Instructions for reporting a problem or issue with a Google Workspace for Education account.
- Knowledge Base
- WKU Systems
- Google Workspace for Education
Instructions for resetting a Google Workspace password through the WKU Accounts page.
- Knowledge Base
- WKU Systems
- Blackboard
Instructions for hiding / unhiding courses from a course list on Blackboard.
- Knowledge Base
- Software & Programs
- Mathematica
Instructions for faculty/staff to install Mathematica on a WKU-owned device.
- Knowledge Base
- Software & Programs
- Mathematica
Instructions for Faculty/Staff on how to access Mathematica on a WKU-owned device.
- Knowledge Base
- Software & Programs
- Mathematica
Instructions for WKU students to install Mathematica on a personal device.
- Knowledge Base
- WKU Systems
- Blackboard
- Course Management
Instructions for completing a Course Copy with Blackboard Ultra courses.
- Knowledge Base
- Software & Programs
- Web Browsers
- Firefox
Instructions for clearing cache on Firefox.
- Knowledge Base
- Software & Programs
Information about installing ArcGIS on WKU-owned Windows machines.