- Knowledge Base
- WKU Systems
- Blackboard
- My Files
Instructions for Instructors on how to delete files from My Files in their course sites.
- Knowledge Base
- Software & Programs
- SAS
Instructions for installing SAS from the Software Center.
- Knowledge Base
- ITS Services & Resources
- Security
Instructions for looking up EAC card numbers.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Using Email
Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.
- Knowledge Base
- Computer, Devices, & Printers
- Printing
- Network Printing
Instructions for removing NetID credentials stored by macOS for departmental printer usage after the account password has been modified.
- Knowledge Base
- Software & Programs
- Office 365
Instructions on clearing license and activation files stored in macOS system folders that may prohibit activation and use of Office for Mac apps.
- Knowledge Base
- WKU Systems
- Blackboard
- Faculty Tools
Instructions for instructors on removing students from a course site.
- Knowledge Base
- WKU Systems
- Blackboard
- Faculty Tools
Instructions for removing an instructor, TA, or GA from a course site.
- Knowledge Base
- WKU Systems
- Blackboard
- Faculty Tools
Instructions for instructors on how to put students from multiple classes into one course site.
- Knowledge Base
- WKU Systems
- Blackboard
- Faculty Tools
Instructions on adding other instructors, TAs, or GAs to a Blackboard course site.
- Knowledge Base
- WKU Systems
- Blackboard
- Faculty Tools
Instructions for Instructors on how to create a course site in Blackboard.
- Knowledge Base
- WKU Systems
- Blackboard
- Faculty Tools
Instructions on how to confirm students are enrolled in the correct Blackboard Course.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Instructions for changing your department listed in the Global Address book for WKU.
- Knowledge Base
- WKU Systems
- TopNet
- Advisors & Student Data Inquiry
Information about getting access to the Advisor tab within TopNet.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (macOS)
Instructions for checking for Microsoft software updates on a Mac.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
Instructions on what to do when you receive the following message when logging into TopperMail: "Account Does Not Exist"
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Instructions for uploading a file within Microsoft OneDrive and sharing it with other users.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Instructions on handling a compromised faculty / staff email account.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Instructions for logging into WKU email.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- OWA (Outlook Web Access)
Instructions for turning OWA's Focused Inbox View off or on.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- OWA (Outlook Web Access)
Instructions for turning on or off the reading pane in OWA.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- OWA (Outlook Web Access)
Instructions on filtering messages marked as suspicious to a folder.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- OWA (Outlook Web Access)
Instructions on how to share a calendar with another WKU email account in OWA.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- OWA (Outlook Web Access)
Instructions on sending attachments through the Outlook Web App.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- OWA (Outlook Web Access)
Instructions for searching for messages in OWA.