Report Duo Issue or Associate New Device

Why would I request this service?

 Note: If you have access to your currently enrolled device please follow these steps to add a new device.

Utilize this request if you are having issues associating a new device with your Duo Mobile security app. The Duo Mobile app is used to login into the WKU Cisco AnyConnect VPN and other WKU systems.


Who can request this service?

  • Faculty
  • Staff


What happens after I submit the request?

You will receive an email confirming that you entered the request. WKU ITS will follow-up with you once they have more information for you.

Request Service


Fri 7/24/15 12:16 PM
Fri 2/1/19 3:23 PM