Report Game Console Wi-Fi Issue

Why would I request this service?

You will need your device’s MAC address before you submit this request. Please follow these steps to find your MAC address.

Utilize this request if your game console/device won’t auto-register on WKU-WIRELESS. If you have not tried to auto-register on WKU-WIRELESS please follow these steps before submitting this request. WKU’s campus supports a number of wireless/wired devices and game consoles (e.g., Xbox One, PlayStation 4, Nintendo Switch, Smart TV). Gaming and streaming devices work best with a wired Ethernet connection which requires registration using the MAC address of the device.

Note: If you are having issues connecting on a wired connection, please fill out this online request.


Who can request this service?

  • Students
  • Faculty
  • Staff


What happens after I submit the request?

You will receive an email confirming that you entered the request. WKU ITS will follow-up with you once they have more information for you.