Request Call Center Changes

Why would I request this service?

Utilize this request if you need to make changes to an existing call center on WKU's campus.

Example requests:

• Rename agents assigned to specific phone logins
• Add new agents
• Change phone tree options

Who can request this service?

• Faculty
• Staff

What happens after I submit the request?

You will receive an email confirming that you entered the request. WKU IT will follow-up via email if they need more information or when changes have been completed.