Resolving Editing Permissions Error

Issue/Question

When opening an Office 365 application (Word, Excel, Powerpoint), I am unable to edit or create any documents, and I receive this error:

Your account doesn't allow editing...

Environment

  • Office 365

Cause

An Office 365 license has not been provisioned for your account.

Resolution

  1. Navigate to the Eligibility Site: https://office.com/getoffice365
  2. Click Find out if you're eligible.
  3. Enter your WKU email address.
  4. Click Sign up.
  5. Click Continue.
  6. Enter your WKU email address and password.
  7. Click Sign in.
  8. Click OK, got it.
  9. Once you are on the install page, you're Office 365 license was issued.
  10. Navigate back to your Office 365 application.
  11. Select the option to use another account.
  12. Log in with your WKU email address and password.

If this does not work, please contact the ITS Service Desk.

100% helpful - 1 review

Details

Article ID: 1724
Created
Sun 8/30/15 7:27 PM
Modified
Tue 1/14/20 12:20 PM