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- Knowledge Base
- ITS Services & Resources
- Video Surveillance
Information about a WKU video surveillance camera this is not correctly displaying live and/or recorded video feed
- Knowledge Base
- ITS Services & Resources
- Video Surveillance
- Milestone XProtect Smart Client
Instructions for resolving error message "Connected to server" in the Milestone Smart Client.
- Knowledge Base
- WKU Systems
- Mediasite
Information about Mediasite crashing on macOS computers when trying to record.
- Knowledge Base
- ITS Services & Resources
- TopperTech
Information and recommendations for keeping computers and accounts safe from infection and being compromised while at WKU.
- Knowledge Base
- WKU Systems
- Mediasite
Allowing Mediasite Mosaic rights to record your screen on macOS devices.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
Instructions for configuring and using a Yubico USB Security Key Fob with Microsoft's Authentication.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
Guidance for determining if your device supports USB-A or USB-C for the Yubico USB Security Key Fob.
- Knowledge Base
- WKU Systems
- Cisco Secure Client VPN
Instructions on how to resolve this error when installing the Cisco Secure Client VPN: The VPN client agent was unable to create the interprocess communication depot.
- Knowledge Base
- WKU Systems
- Active Directory
- Shared & Personal Drives
Information on how to have a file on the S (Shared) drive that was replaced with a text file restored.
- Knowledge Base
- ITS Services & Resources
- Security
Information on the WKU ITS-operated firewall.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Instructions on handling a compromised student email account.
- Knowledge Base
- WKU Systems
- Duo
Information about Duo Security not successfully using the Remember Me function for 30 days.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- macOS
Information about macOS system/kernel extensions and how to install software that relies on them.
- Knowledge Base
- WKU Accounts & Passwords
Information about changing incorrect information on file with WKU.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Information about the recommended Zoom security settings for meetings.