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Accessing Shared/Secure Drive Off Campus
Information for accessing network drives off campus.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Sensitive Information Replaced with Text File
Information on how to have a file on the S (Shared) drive that was replaced with a text file restored.
Requesting Shared Mailbox Accounts
Instructions for requesting a shared mailbox account (e.g., bigred@wku.edu).
Changing Shared Mailbox Account Manager
Information on how to change the manager of a shared mailbox account.
Creating Folders on the Shared Drive
Information about creating folders on the WKU Shared Drive.
Shared Mailbox Folders Not Appearing
Instructions for disabling the Cached Exchange Mode in order to resolve Shared Mailbox sync issues.
Shared Mailbox Deleted Items Stored in Personal Account Deleted Items
Information about shared mailboxes' deleted items going to a user's personal deleted items folder.
Requesting a Departmental Shared Calendar
Instructions for requesting a new Public Folder or shard calendar.
Restoring Deleted Files/Folders
Information regarding restoring files and folders removed from the P: (personal), S: (shared), and U: (secure) drives.
Network Drive Folders Missing When Working Remotely
Instructions for restoring missing network drives when connected to the VPN off campus.
File Name Too Long
Information regarding file names being too long to store on the WKU Shared or Personal Drive.
Mapping Network Drives (macOS)
Instructions for mapping to the Shared (S:) and Personal (P:) Active Directory drives on a Mac.
Mapping Network Drives (Windows)
Instructions for mapping network drives on a Windows computer.
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Microsoft 365.