Body
Issue/Question
When I attempt accessing Blackboard from myWKU I receive the following error message:
Guests are not allowed to access this content
Environment
Resolution
- Refer to related article Clearing Cache (Firefox) to begin the troubleshooting process.
- If the first article does not resolve the error then please refer to the second article Installing Firefox and reinstall Firefox.
- If the second article does not resolve the error then the next step is clearing the %appdata% folder for Mozilla Firefox.
Note: Erasing this folder will permanently delete any bookmarks the user has. It is recommended the user backup their bookmarks if they are wanting to keep them.
- Select the Start Menu button.
- In the search bar type %appdata% and press Enter.
- Right-click on the Mozilla folder.
- Select Delete.
- Run Firefox.