Assessment is Asking for a Password

Issue/Question

When I access my Blackboard assessment, it is asking for a password.

Environment

• WKU Blackboard

Resolution

If your instructor has asked you to take the assessment in Respondus LockDown Browser, you will need to install the Browser. Information about the Respondus LockDown Browser can be found here. Installation instructions can be found here. After installation, you must manually launch the Browser and access the assessment from within that Browser. In this case, the assessment will not ask for the password when accessed through the Browser.

If your instructor has not asked you to take the assessment in Respondus LockDown Browser, you will need to contact your instructor to obtain the password.

ITS Service Desk staff do not have access to see or provide any Blackboard passwords or reset attempts. Only the instructor has these abilities, and the decision to provide this information is solely at their discretion.

For additional Blackboard questions or issues, feel free to contact the ITS Service Desk or submit a service request.