ILL Error: Authentication Failed

Summary

Instructions for when Online Interlibrary Loan system displays error: The user name or password is invalid. Authentication Failed.

Body

Issue/Question

When I try to log in to the Online Interlibrary Loan system, I receive error:

The user name or password is invalid. Authentication Failed.

Environment

Cause

This message indicates that there is not an account for the patron, but they have an active NetID.

Resolution

Please contact the ITS Service Desk or submit a service request.

Details

Details

Article ID: 2656
Created
Fri 4/7/17 10:23 AM
Modified
Fri 12/15/23 2:12 PM

Related Articles

Related Articles (2)

Information about problems accessing the Online Interlibrary Loan System.
Information regarding WKU Interlibrary Loan (ILL) systems.