Issues Accessing the Online Interlibrary Loan System (ILL)

Issue/Question

I am having issues accessing the Online Interlibrary Loan system.

Environment

Resolution

 Note: On March 20, 2017, patrons will begin using their NetID credentials to access the Interlibrary Loan system. Click here for more information on finding your NetID.

Please see the Related Articles section for assistance resolving your specific error message. If you are receiving a different error message, or need additional assistance, please contact the ITS Service Desk or submit a service request.

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Related Articles (7)

ILL Error: Account has Expired
Instructions for when Online Interlibrary Loan system displays error: Your account has expired.
ILL Error: Authentication Failed
Instructions for when Online Interlibrary Loan system displays error: The user name or password is invalid. Authentication Failed.
ILL Error: Credentials are Incorrect
Instructions for when Online Interlibrary Loan system shows error: login credentials are incorrect.
ILL Error: No Single Sign-On Request Could be Found
Instructions for when Online Interlibrary Loan system displays error: An error occurred on the MetaAuthentication System Details: No Single Sign-On request could be found.
ILL Error: Please Sign Out of All Other Institutions
Instructions for when Online Interlibrary Loan system displays error: You may be signed into one institution at a time.
ILL Error: Unable to Process Your Request
Instructions for when Online Interlibrary Loan system displays error: We’re sorry. We are unable to process your request at this moment. Please try again later.
WKU Libraries Interlibrary Loan (ILL) System
Information regarding WKU Interlibrary Loan (ILL) systems.