Issues Accessing the Online Interlibrary Loan System (ILL)

Issue/Question

I am having issues accessing the Online Interlibrary Loan system.

Environment

Resolution

 Note: On March 20, 2017, patrons will begin using their NetID credentials to access the Interlibrary Loan system. Click here for more information on finding your NetID.

Please see the Related Articles section for assistance resolving your specific error message. If you are receiving a different error message, or need additional assistance, please contact the ITS Service Desk or submit a service request.

Details

Article ID: 2575
Created
Fri 3/3/17 9:08 AM
Modified
Mon 2/10/20 12:44 PM

Related Articles (7)

Instructions for when Online Interlibrary Loan system displays error: Your account has expired.
Instructions for when Online Interlibrary Loan system displays error: The user name or password is invalid. Authentication Failed.
Instructions for when Online Interlibrary Loan system shows error: login credentials are incorrect.
Instructions for when Online Interlibrary Loan system displays error: An error occurred on the MetaAuthentication System Details: No Single Sign-On request could be found.
Instructions for when Online Interlibrary Loan system displays error: You may be signed into one institution at a time.
Instructions for when Online Interlibrary Loan system displays error: We’re sorry. We are unable to process your request at this moment. Please try again later.
Information regarding WKU Interlibrary Loan (ILL) systems.