Body
Issue/Question
I signed up for a free trial Qualtrics account using my WKU email. Can I convert my account into a WKU Brand account?
Cause
Creating an account at the main Qualtrics site instead of using the WKU registration mechanism.
Resolution
WKU Brand Administrators cannot move existing surveys from free trial accounts to a WKU Brand account. You will need to open a support ticket at the
Qualtrics Support Center and ask that your survey be moved to the WKU brand.
- Log into Qualtrics.
- Click profile icon in top right.
- Select Account Settings.
- Click Deactivate account.
- Enter password and click Confirm.
- Once deactivated, follow these instructions to create your WKU-branded Qualtrics account.