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Issue/Question
I have completed Modern Campus CMS training but still cannot access Modern Campus CMS, or I cannot access content in Modern Campus CMS.
Cause
- Modern Campus CMS training was completed recently and account setup has not yet occurred.
- Modern Campus CMS access has been setup, however, you have not been added to any site access lists.
- Modern Campus CMS access has been setup, and you were recently added to a site's access list.
Resolution
If your Modern Campus CMS training was completed recently and account setup has not yet occurred, it can take up to 2 business days for your Modern Campus CMS account to be setup. You should receive an email notifying you once your account has been setup, within 2 business days of completing your Modern Campus CMS training. If you do not receive this notification and still cannot log into Modern Campus CMS after 2 business days, Please contact the ITS Service Desk.
If your Modern Campus CMS account has been setup, but you cannot access any content within Modern Campus CMS or a specific site's content, you may not have been added to any site access lists via OU Addons. The Main Site Contact (MSC) for a site will need to add you to the access list before you have access to that site's content in Modern Campus CMS. Please reach out to the site's MSC to have them add you to its access list.
If your Modern Campus CMS access has been setup, and you were recently added to a site's access list, it can take up to 2 business days for your Modern Campus CMS site access to be setup. If you still cannot access the site's content in Modern Campus CMS after 2 business days, please contact the ITS Service Desk.