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Issue/Question
I need information about the Windows 11 upgrade on my machine.
Environment
- WKU-owned Windows computer
Cause
WKU ITS is working toward transitioning all WKU-owned machines to the Windows 11 operating system by October 2025. You can find more information about computers that will support Windows 11 on our Windows 11 Support page.
Resolution
Before Upgrading
- On your desktop, double click the application called Windows 11 - Are You Ready
- The message you see on the page will match one of the options below, select the matching option below and refer to the instructions.
- If using a laptop, make sure power adapter is plugged in. The upgrade will not run on battery power.
- Click Start (or press key).
- Click Software Center.
- Click Operating Systems.
- Click Windows 11 Upgrade-22H2.
Note: If this upgrade option is not shown, your computer does not meet the minimum requirements or has not yet been deemed eligible (see note above). For more information about your particular system, please fill out an online request.
- Click Install.
Note: You will receive a prompt to confirm the upgrade, that it will take time, restarts will be required, and that your data and applications will migrate. Please click Install to proceed.
- Your computer is able to upgrade to Windows 11, but will need to be refreshed by WKU ITS.
- In preparation it is recommended you backup any data that you will need to retain after the system refresh to OneDrive. Refer to our self-help articles found here on how to backup your data.
- Once your data is backed up, schedule your system refresh and upgrade here.
- Your device is ineligible for Windows 11 and the device will need to be upgraded or surplused by October 14, 2025.
- If you need a new device, ITS can help provide purchasing information with a replacement quote through this request.
- If this device is no longer need, it can be surplused. You can request the device to be surplused here.
After Upgrading
If you are still seeing a message asking you to upgrade, it will be removed automatically within 24-48 hours after the upgrade was installed. To remove the message immediately, follow the instructions below.
- Click Start icon.
- Type Task Scheduler.
- In the center pane, click Remove Win11 Ineligible Message.
- In the right pane, click Run.
- The message will be removed the next time you log into your computer.