Computer or Device Issue or Request

Why request this service?

Affiliates, Faculty, Staff, and Students may utilize this request if you need any ITS assistance regarding computers and devices. Some examples include:

  • Device install or operating system refresh.
  • Request recycled computer.
  • Purchasing information (ex., WKU-owned or personally-owned).
  • Transfer a WKU-owned device to a new user.
  • Report computer performance issue.
  • Report issue in student technology center / computer lab.
  • Surplus one or more devices.
  • Request monitors, keyboard, cables, or other peripheral.
  • Report TopperTech loaner laptop issues (make reservations here).
Request Service

Related Articles (11)

Instructions for adding a WKU Exchange account through the Outlook for Android app.
Information on what to do when your computer is running slowly.
Information on how to get new WKU-owned computers installed.
Information about macOS system/kernel extensions and how to install software that relies on them.
Information about troubleshooting monitors that will not display.
Information on purchasing a recycled computer from Desktop Support.
Information about having a WKU-owned computer refreshed.
Instructions on replacing damaged power adapters and cables.
Information on what to do when you need to return a computer that your department no longer has a use for.
Information about limiting logins on macOS computers to specific Active Directory groups.
Instructions for what to do if Windows experiences an Unexpected Shutdown Error.


Service ID: 265
Fri 7/7/23 1:44 PM
Mon 11/6/23 1:22 PM