Computer or Device Issue or Request

Why request this service?

Affiliates, Faculty, Staff, and Students may utilize this request if you need any ITS assistance regarding computers and devices. Some examples include:

  • Device install or operating system refresh.
  • Request recycled computer.
  • Purchasing information (ex., WKU-owned or personally-owned).
  • Transfer a WKU-owned device to a new user.
  • Report computer performance issue.
  • Report issue in student technology center / computer lab.
  • Surplus one or more devices.
  • Request monitors, keyboard, cables, or other peripheral.
  • Report TopperTech loaner laptop issues (make reservations here).
 
Request Service

Related Articles (11)

Adding Exchange Account to Outlook App (Android)
Instructions for adding a WKU Exchange account through the Outlook for Android app.
Computer Running Slowly
Information on what to do when your computer is running slowly.
Installing a New WKU-Owned Computer
Information on how to get new WKU-owned computers installed.
Installing Software that Uses System Extensions
Information about macOS system/kernel extensions and how to install software that relies on them.
Monitor Not Displaying
Information about troubleshooting monitors that will not display.
Purchasing a Recycled Computer
Information on purchasing a recycled computer from Desktop Support.
Refreshing a WKU Computer
Information about having a WKU-owned computer refreshed.
Replacing Non-Functional Power Adapter
Instructions on replacing damaged power adapters and cables.
Reporting a Computer for Surplus
Information on what to do when you need to return a computer that your department no longer has a use for.
Restricting Logins to AD Group
Information about limiting logins on macOS computers to specific Active Directory groups.
Unexpected Shutdown
Instructions for what to do if Windows experiences an Unexpected Shutdown Error.