Issue/Question
My computer shutdown unexpectedly. When restarting it, I got the following error:
Windows has recovered from an unexpected shutdown.
Cause
There are a variety of possibilities for Windows to shutdown without warning. Unexpected shutdowns can occur sporadically and often are not a concern. However, if unexpected shutdowns occur frequently, it can be indicative of a major issue, either with a hardware component, such as the RAM or hard drive, or with software.
Resolution
- Restart the computer.
- If prompted, choose to Start Windows Normally.
- If Windows behaves normally, the issue was most likely a fluke.
- If Windows continues to be problematic, a hardware diagnostic will be needed. Please contact the ITS Service Desk or submit a service request by clicking the Request Service button.