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Running System File Checker
Instructions for running System File Checker on Windows.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Accessing WKU Exchange Accounts After Migration to Microsoft 365
Information about updating mail application credentials after having your email account migrated to Microsoft 365.
Installing Microsoft Store Apps on WKU-Managed PCs
Information about the restriction on and approval process for Microsoft Store apps on WKU-owned Windows 10 computers.
Adding Secondary Exchange Accounts (Outlook 2019)
Instructions for adding a secondary Exchange account to Outlook 2019 on Windows.
Shared Mailbox Deleted Items Stored in Personal Account Deleted Items
Information about shared mailboxes' deleted items going to a user's personal deleted items folder.
Installing Microsoft 365 (Windows)
Instructions for current Faculty/Staff/Students on installing Office 365 for free on their personal Windows computer. Currently, Office 365 offers Office 2016.
Installing Microsoft 365 (Android)
Instructions for current Faculty/Staff/Students on installing Microsoft 365 for free on their personal Android device.
Emails Composed in Windows 10 Email Utility Not Sending
Information about emails not sending from the Windows 10 email creation utility.
File Explorer Freezing
Information about File Explorer freezing in Windows 10.
Installing and Configuring Cisco AnyConnect VPN (Windows)
Instructions for setting up the Cisco VPN in Windows for the first time.
Applying the Default WKU Background (Windows)
Instructions for changing desktop background to default WKU picture on a WKU-owned machine.
Printing to a Student Technology Center (STC) Printer from Personal Device
Instructions for sending a print job from your personal computer to a WKU Student Technology Center (STC) printer.
Refreshing a WKU Computer
Information about having a WKU-owned computer refreshed.
Installing SAS & Renewing SAS Licenses
Instructions for installing SAS from the Software Center.