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- Knowledge Base
- Software & Programs
- Office 365
Instructions for accessing shared mailbox accounts after migration to Office 365.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (Windows)
- Outlook 2019 (Windows)
Instructions for resetting the default folder view on Outlook 2019.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (Windows)
- Outlook 2019 (Windows)
Instructions for applying the same view settings to all mail folders in Outlook 2019.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (Windows)
- Outlook 2019 (Windows)
How to manually sync an unpopulated mailbox in Outlook.
- Knowledge Base
- Software & Programs
- Office 365
Information about updating mail application credentials after having your email account migrated to Office 365.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 10
Instructions for resolving an APC_INDEX_MISMATCH for win32full.sys when trying to print.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 10
Information about File Explorer freezing in Windows 10.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions on registering the Mediasite Desktop Recorder after installing it.
- Knowledge Base
- Software & Programs
- Office 365
Information about shared mailboxes' deleted items going to a user's personal deleted items folder.
- Knowledge Base
- Computer, Devices, & Printers
- Peripherals
Information about troubleshooting a non-working web cam.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 10
How to uninstall a device/driver from device manager
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (Windows)
- Outlook 2019 (Windows)
Instructions for adding a secondary Exchange account to Outlook 2019 on Windows.
- Knowledge Base
- Computer, Devices, & Printers
- Printing
- Lab Printing
Instructions for sending a print job from your personal computer to a WKU Student Technology Center (STC) printer.
- Knowledge Base
- Mobile Devices
Instructions on how to find the MAC address of a Windows Phone.
- Knowledge Base
- Network & Wi-Fi
Instructions on how to change priority of Internet connection options. This is useful for docked laptop setups where wireless is trying to connect before Ethernet, causing issues.